Browse our list of Frequently Asked Questions (FAQs) for a quick answer to your questions.
Busy loyalty month trivia
This is a question and answer daily quiz to reward our customers during the Customer Loyalty Month
Yes except past and current staff of Busy and their relatives
Simply follow Busy on Facebook to join the quiz. Write your answer in the ‘Comment’ section, be among the first three participants to answer correctly and win a prize daily
1st Winner- GHs100 gift voucher + 30GB Data
2nd Winner- 20GB data
3rd Winner- 10GB data
Winners will be rewarded the day after the question is posted.
This trivia is open to all Busy subscribers except past and current Busy staff and their relatives.
The Busy unlimited bundle packages allow you to browse unlimited for a number of days of your choice
The bundles are available in three packages:
- Super Unlimited – 7 days
- Supreme Unlimited – 15 days
- Extreme Unlimited – 30 days
All Busy subscribers are eligible to subscribe to this offer except those on a post-paid plan
This offer is available in addition to pre-existing Busy bundles on our USSD code *310#, Web Selfcare portal and MyBusyApp
The Busy unlimited bundles are an addition to our pre-existing bundles and is here to stay
The Busy unlimited bundle packages are not subjected to any usage cap
Browsing speed will be capped at 5mbps
Existing data bundle and (or) bonus will be exhausted before you can enjoy this offer
What is the priority if I purchase a data bundle while I have subscribed to any of the unlimited bundles?
Priority will change to data bundle till exhausted, then you can continue to enjoy unlimited browsing.
No. Bonus will be depleted before you enjoy unlimited browsing
No. You cannot share data when you subscribe to the unlimited offer
New Busy prepaid bundles
The new Busy bundles simply offer you more data volumes at the same price.
The new bundles are available to all pre-paid and hybrid customers.
You can purchase bundles and check your data balance via our USSD short code *310#, our Web Selfcare portal and MyBusyApp.
Yes. However, 100GB and above data bundles are now valid for 60 days.
Yes, you qualify for up to 25% bonus when you top up via MyBusy App.
This offer gives customers on the Busy discounted bundles free weekend browsing.
You will enjoy the free weekend browsing every weekend during the validity period of the bundle (i.e. every weekend over a 30-day period).
Yes. The free browsing is limited to the same volume as your main bundle. For example, if you buy a 25GB bundle, you get an additional 25GB worth of free weekend browsing.
Unfortunately, you can only use the free browsing on the Busy data number which has the 25GB bundle.
Your free weekend browsing will remain active until you reach 30 days even if you have exhausted your main bundle
If your initial 25GB was exhausted before 30 days, then you get to enjoy the free weekend until the end of the 30day period. However, the lower bundle you purchased will not extend the validity of your free weekend beyond 30 days
There are no benefits for bundles below 25GB. If you want to enjoy freebies for lower bundles, you will have to move to the regular bundle pricing
Sim Only In-Store Offer
The SIM only offer will cost you GHC 50 and it comes with 5GB data valid for 30days.
The offer is available in selected Busy stores.
The table below shows the prices on offer.
|250MB||GHs 7||7 days|
|500MB||GHs 12||30 days|
|1GB||GHs 15||30 days|
|2GB||GHs 25||30 days|
|5GB||GHs 35||30 days|
|10GB||GHs 65||30 days|
|12GB||GHs 75||30 days|
|25GB||GHs 140||30 days|
|50GB||GHs 250||30 days|
|100GB||GHs 399||30 days|
SWIFT & YouTube Offer
This offer gives customers on the Busy Network regular bundles free social media
All you need to do is top up your Busy account with 5GB to get free Snapchat, Whatsapp, Instagram, Facebook and Twitter.
If you top up with 10GB or more, you will enjoy all of the above plus YouTube
You will enjoy the free social media every day during the validity period of the bundle (i.e. every day over a 30-day period)
Yes. The free social is limited to the same volume as your main bundle. For example, if you buy a 10GB bundle, you get an additional 10GB worth of social media
Unfortunately, you can only use the free social media on the Busy data number which has the bundle you purchased
Your free social media will remain active until you reach 30 days even if you have exhausted your main bundle
If your initial 5GB was exhausted before 30 days, then you get to enjoy the free social media until the end of the 30day period. However, the lower bundle you purchased will not extend the validity of your free social media beyond 30 days.
However, if you buy a 10GB bundle and later buy a 5GB bundle, you will have an additional 5GB worth of free social media valid for the duration of the 5GB bundle.
Note that the free social media for both the 5GB and 10GB bundles will run concurrently.
Busy Lifetime Offer
It’s an offer that sells MiFi @ GHC 149 with an initial 2GB and a 50% bonus on every 5GB and above reload for life.
No. this offer is open to the entire public. You just need a valid national ID to register when you purchase the offer.
The 2GB is valid for 30 days and cannot be rolled over.
Yes, you do. You get 50% bonus on every 5GB and above reload. The bonus cannot however enjoy the rollover.
Data Bundles, Add-ons & Rollover
All bundles expire 30 days after the time and day of purchase. However, add-ons last for the duration of the core bundle.
Any rollover can only be renewed if the user purchases the same amount or more of the data that was left in the previous month.
Monthly bundles are valid 30 days after purchase
(From 500MB to 100GB)
Weekly bundles are valid for 7 days after purchase
Rollover can only be renewed if the user purchases the same amount or more of the data that was left in the previous week
To check your bundle balance expiry:
- Access the self-help portal
- Select products and services
- View usage
- Select normal bundles to view your regular bundle balance and expiration
- Select promotional bundles to view your promotional bundle balance and expiration
Busy data add-ons are discounted bundles designed to give you extra value. With every Busy bundle, you buy, you get to buy a corresponding top-up bundle at a discounted price.
- You can only buy the add-on bundle within the validity period of your initial bundle
- You can either buy a regular data bundle and as add- on or lifestyle bundle as an add- on
For an existing customer you can only buy a core data bundle greater than your total data balance except data Add-ons
A new customer can buy any of our 9 bundles they prefer.
Yes, you can purchase any bundle of your choice either higher or lower than your previous exhausted bundle. This is for both existing and old customers
You need to have purchased a initial Busy core bundle.
Your add-on bundle assumes the validity of your initial Busy bundle
Busy Web Self Service
The Busy Web Self Service is an easy and convenient mobile service that allows you to top-up your account, buy a Busy bundle and check your balance on your mobile handset
The Busy Web Self Service is accessible on all networks in Ghana. All you need to do is to dial *718*44# on your mobile handset or phone.
Access to the Busy self-service is FREE and you can access it 24/7
You can top up your account, buy a Busy bundle or check your account with the Busy Self Service. All you need to do is to dial *718*44#.
- Dial *718*44#
- Select the top-up your Busy account
- Enter your Busy Data number and then follow the prompts.
- Dial *718*44#
- Select the check balance option
- Enter your Busy Data number and then follow the prompts
- Dial *718*44#
- Select the Buy a Busy data bundle option
- Enter your BUSY data number
- Select your preferred Busy bundle and then follow the prompts
Log into the My Busy App Via the online portal or app from the app store.
- From your Home screen open the menu and select Top Up
- Then simply enter the top up amount
- FIll in your card details and select Top Up
- Your top up amount should reflect immediately. Easy!
The Busy self-service option allows you to perform basic account management functions like top-up, check balance or bundle data purchase without internet access. This means, you do not need to log in to My Busy app to access service. However, with My Busy4G mobile app, allows you to do more. For instance, with My Busy app, beyond topping up, checking balance or bundling data, you can share and transfer data, check usage history, recharge history and many more.
To use Busy’s 4G service, customers will need to have a Busy SIM card installed in their 4G device. 4G devices supplied by Busy include an installed SIM card.
The Busy SIM card should remain in the same device that it was purchased with. Other devices may not be compatible with Busy 4G network. We cannot guarantee that any other device will work on the Busy network and recommend that you only use Busy 4G data devices.
I already have a 4G data device. Can I buy a SIM only pack and use the Busy SIM in my existing 4G device?
Not all devices are designed to operate on the frequency spectrum band used by Busy. Other devices may not be compatible with Busy 4G network and we cannot guarantee that non-Busy devices will work on the Busy network. We recommend that you only use Busy 4G data devices on our network.
Our full range of data devices and latest pricing are available on the product page of our website.
Our data devices come with 3month warranty. The warranty is void if the device has been tampered with in any way or is defective due to misuse by the customer.
If you have a faulty device that is still within the warranty period, the device should be taken to a Busy store or retail outlet. Busy will only be able to honour the warranty if there is no visible or water damage to the device. Original receipt of purchase must also be presented when the faulty device is taken to the store.
Yes, you can connect your Wi-Fi-enabled tablet using a Busy MiFi or indoor router device
You will only be able to access the internet with a 3G handset when using the WiFi functionality to connect to a Busy device. Customers will not be able to access Busy’s 4G services using non-compatible 4G handsets or devices.
Your Mobile Data Number is included in the Welcome email that we sent to you when you first joined Busy. This number is also on the MyBusy card that was included in your original device box. Alternatively, if you know your MyBusy log-in username and password, the Mobile Data Number is displayed on the overview page. You can also contact our customer services team on 0800 300 800
Your choice of device is dependent on a number of factors including the number of end-user devices that will be connected to the internet using the data device and whether mobility is required. The MiFi is ideal where up to 14 end user devices will be connected to the internet and mobility is required. For up to 32 users and where mobility is not required, the Indoor router would be more appropriate.
To change the network name (SSID) and/or Password, type address 192.168.1.1 into the web browser. The default access password is admin. Once logged in, you will be able to change the Wi-Fi network name and password
As the 4G network is based on radio technology, you will get the best data service on your 4G device when the device is outdoor or close to a window. We recommend that you move your device to different locations to identify the optimal position for best service. Also, avoid placing your device within 3 feet of any cordless phones, microwaves or wireless routers to avoid any frequency interference.
You can connect up to 14 WiFi enabled end-user devices and 1USB tethering device to the MiFi at the same time.
Our MiFi and Indoor router are ready to use without installation. Our sales executive will activate your device in-store and it will be ready to use. Therefore, you will not need a technician to visit your premises unless you are purchasing an outdoor router.
Your Busy device will be activated in-store and will automatically connect to the 4G network when you first switch it on inside the coverage area.
You can have multiple subscriptions within each customer account. If you already have a Busy 4G subscription, you can add new subscriptions to your customer account at any Busy store or by calling our customer services team.
Your Busy Sim will be registered at the time of purchase. This will take a few minutes and you will need to have a valid form of ID
There is no charge to register a SIM. Our devices come with a SIM card.
Registration will be done at the time of purchase. Your new SIM card will be ready to use after this.
Busy has a regulatory requirement from the National Communications Authority (NCA) to undertake SIM registration on all new accounts
As stipulated by the National Communications Authority (NCA), Busy needs to see EITHER of the following in original form for SIM registration: Passport size photograph, Valid Passport, Valid Employee ID, Student ID from an accredited educational institution, Voter’s card or a Valid Driver’s license. In addition, a Certificate of Incorporation is required for Business registration. A copy of the Passport is mandatory for all Foreign nationals.
Busy has many stores and retailers across Accra and Tema. Please find your nearest store.
Busy is the newest 4G network in Ghana for Consumers and Businesses from Kasoa to Pram Pram. Our service is fast and reliable. We promise our customers simple, innovative and affordable prices and exceptional customer experience.
Information about Busy and our services is available on our website busy.com.gh. In addition, you can contact us using any of the details on the contacts page of the website.
Details of our store locations and opening times are available on our website under “find a store“.
Managing My Account
To reset your password/username, please visit MyBusy and request for a new username/password to be sent to the email address that you registered when you first activated your service. Alternatively you can call the customer services team on 0800 300 800 (toll free). You will need your Account number which can be found on your MyBusy card.
All customers can check their account balance by logging in to www.busy.com.gh/MyBusy.
Customers can check their account details by logging in to www.busy.com.gh/MyBusy. Account details are also included on the Welcome email and the MyBusy card that was provided to you when you first joined Busy
The recipient will receive a text message with information on the amount of credit and the account number of the person that sent the credit
Customers can view their usage history by logging into www.busy.com.gh/MyBusy
Customers can top-up their account using debit/credit cards, Mobile Money, recharge voucher or electronic topup. Further details on how to top-up are on the Top-up page of the website
Yes, you will be informed when you have reached 70%, 90% and 100% of your data bundle
Yes, you will be informed when your account is about to run out of credit.
Yes, customers that have purchased monthly bundles will be informed in advance of the bundle expiry and when the bundle expires.
Prepaid customers will not receive a bill/invoice. Post-paid customers will only receive an electronic invoice which can be printed. Post-paid customers wising to receive a printed invoice may be charged for this service.
MyBusy is an online tool for all Busy customers to manage their account. You can view your account balance, usage, transaction history and lots more. All Busy customers have been given access to MyBusy. If you have forgotten your username/password, visit MyBusy and request for a reminder to be sent to you.
Network & Coverage
Busy’s 4G network currently covers Accra and Tema. Please check the coverage map on our website to see which locations are covered by our 4G service.
International roaming on 4G is currently not enabled.
4G stands for the 4th generation of wireless network technology, following 3G, the third generation. 4G is sometimes referred to as LTE which stands for Long Term Evolution, a technology for deliverying high-speed data to mobile devices such as smartphones, tablets and Mobile WiFis. 4G technology is the fastest mobile braodband service available today, providing up to 10x the speeds of 3G networks.
4G is the fastest mobile internet service available today, providing up to 10x the speeds of 3G networks. 4G usually means that data does not buffer and therefore gives users a great experience for data intensive applications such as large file download, high-definition video streaming, video calls, multiplayer online games etc.
Busy 4G is currently available throughout Accra and Tema. New coverage areas across the country will be added in future.
Busy’s 4G network currently covers Accra and Tema. The Busy team are working on expanding the coverage to other parts of the country soon. Please visit our website regularly for updates.
Post Paid Customers
The credit will be included in your next bill. You can also check any credit by logging into MyBusy.
Customers can view monthly invoices going back up to 3 months.
Prepaid customers will not receive a bill/invoice. Post-paid customers will only receive an electronic invoice which can be printed. Post-paid customers wishing to receive a printed invoice may be charged for this service.
You can use MyBusy to check details of the charges on your bill. If you still have questions about your bill, please contact Busy Customer Services on 0800 300 800
Post-paid bills can be paid either at Busy Retail store or at our bank – Ecobank Ghana.
If you make an overpayment on your bill, your outstanding bill will be cleared and the remaining amount will be credited to your next bill.
The deposit is required to provide a guarantee against any credit risk and failure to pay your bill. The value of the deposit is dependent of your expected level of spend in a month. Visit a Busy shop for more details.
Yes, any customer or business can get a post-paid subscription. However, a deposit will be taken to provide guarantee against any credit risk and the failure to pay your bill.
Post-paid subscriptions can only be activated at a Busy Retail store.
Yes, you can convert your pre-paid account into a post-paid account, but you will need to provide a deposit.
You will receive your deposit if/when you terminate your contract with Busy. Please notify us in writing if you wish to terminate your contract. Any outstanding bill payments will first be paid out of the deposit before the remainder is paid back to the subscriber.
If you are not subscribed to a bundle plan, you may be charged an out-of-bundle rate. Customers can opt-in to be automatically charged out-of-bundle rates to avoid loosing connectivity. The prevailing out-of-bundle rate is published on our website.
Yes, you can contact us on 0800300800 and suspend your account till you return
Yes you can share credits so long as your partners account is linked to yours.
If you have already registered with Busy, you will simply add your new number to your earlier registration at any Busy store.
Yes, linked accounts also have access to MyBusy. Whilst the main account can see linked accounts, linked accounts are unable to see details of the main account.
There are no limits to the number of accounts linked to a main account.
A linked account is an additional customer account that can be managed under a “Parent” account. Linked accounts can share data/wallet balance. This can be useful for a family account or business account that is usually managed by a single person.
Why do you say that the freebies are free when I am paying an extra GHC40 for the MiFi that comes with the freebies?
The freebies are truly free. The extra amount paid is a contribution towards the additional data received as part of the data device.
There are three main reasons to choose. Busy has the best 4G coverage. Busy is offering flexible and innovative tariffs; Our data devices are the most affordable. We deliver excellent customer experience.
Our rate per MB is published on our website and this can only apply when you opt for the Auto out of bundle feature. This means that as long as you have funds within your Busy account, the data will be charged per MB.
A MiFi is a mobile wireless device that can serve up to 14 devices within a 100meter range baring any obstacles. The MiFi can last up to 8 hours on battery. A Router is a wireless device that needs to be plugged into an AC power source. It can support up to 32 devices within a home or an office.
You have up to 72hours to select your freebie from the day you purchase your qualifying bundle of 5GB and above. You should go to the manage subscription page of MyBusy to choose the freebie. Once a selection is made and confirmed, it cannot be changed.
Yes, Night and Weekend freebies allows unlimited internet use during the validity period. This includes unlimited YouTube.
Does data usage from your network support or provide a better experience on YouTube, live streaming and downloads?
Yes, Busy’s 4G LTE network provides faster speeds and lower latency and therefore a superior user experience for watching video, streaming and other downloads.
Busy offers a new experience in voice and data services to individuals and businesses. Visit our website for details
Busy’s 4G network offers theoretical download speeds up to 55mbps. However, actual customer experienced speeds are expected to be between 5mbps and 15mbps. We have “capped” the speeds that customers can receive to enable them manage their data usage as high speeds means that data bundles will be depleted faster. The “capped” speed still provides great service to customers for most of their data usage including data downloads and streaming. Customers who require faster speeds should contact Busy Customer Services team on 0800 300 800.
If I do not consume all my data bundle before it expires, will it get added to next month’s bundle allowance?
Busy allows customers to rollover unused bundles. Rollover is limited to certain bundles only and certain conditions apply in order to enable rollover of unused bundles. Please see the terms and conditions on our website for details.
Validity of each data bundle is published on the Busy website alongside each bundle.
Unless you have opted into using out-of-bundle data and you have credit in your account for using out-of-bundle data, your service will be interrupted when you run out of data in your bundle.
If you are out of data or you bundle expires, you will be re-directed to the Busy website where you can buy a new data bundle.
You can use the data calculator on the Busy website to estimate you expected data usage and the right data bundle for your data use. Please note that the calculator only provides an estimate and should not be taken as the precise measure of data usage.
Busy is committed to providing you with fast and reliable 4G Internet service. That’s why we have taken steps to implement a fair use policy designed to reduce the speeds of a few users who are responsible for generating large volumes of traffic on the network which greatly impacts the service we offer to other paying customers. See further details on Terms and Conditions page of our website.
If you have not purchased a bundle plan, you may be charged an out-of-bundle rate. Customers can opt-in to be automatically charged out-of-bundle rates to avoid loosing connectivity. The out-of-bundle rate is published on our website.
If you have not purchased a bundle plan, you may be charged an out-of-bundle rate. Customers can opt-in to be automatically charged out-of-bundle rates to avoid loosing connectivity. The out-of-bundle rate is published on our website.
Customers can opt in/out of being charged out-of-bundle rates by changing their subscription profile in MyBusy.
Useful Tips & Hints
As the 4G network is based on radio technology, you will get the best data service on your 4G device where the device is outdoor or close to a window. We recommend that you move your device to different locations to identify the optimal position for best service. We also recommend that you use a Busy 4G LTE device to get the best service. We cannot guarantee that other devices will be compatible with our network.
We recommend that customers use the Busy 4G network for getting the best quality on video calls. This will require connecting to the network using a 4G data device (USB dongle, Mi-Fi or Indoor router) and connecting your laptop or mobile phone using Wi-Fi.
To avoid interruption to your data session, you are advised to purchase another bundle before the existing bundle expired. Alternatively, you can opt to use data at the out-of-bundle rate. However, you must have sufficient credit in your account to use out-of-bundle data.
Oftentimes, your end-user device may still be transmitting data when in idle mode. Some of the services that will use data include:
- Web Pages Advertisements.
- Web Page Content Types (Flash Website, Video Sites, Automatic Content streaming etc.).
- Phone Apps auto update – You Own Phone.
- Phone Apps auto update – Shared Internet with friends.
- Operating System Updates. (Mac / Windows / Linux)
- Application Updates – Antivirus Updates, New Application Versions, Application Updates
- Video Streaming Content (240p=low data consumption rate / 1080p = high data consumption rate)
- Smart TV’s OS + Streaming Engines.
- Audio Streaming Content.
- Actual Downloads.
- Automatic Social Media Apps Content Downloads.
- Can be checked on the SIM card ie. MSISDN.
- Can be found from the user’s email from the day of activation.
- Can also be retrieved from contacting the customer center. Toll-Free: 0800 300 800
To find your default password Wi-Fi password locate your router or dongle. You should see a sticker somewhere that lists both the “SSID”–the wireless network name–and the password. If you haven’t changed the default password yet, you can use that password to connect to the device. If you don’t see a default password on it, try looking at the documentation it came with for more information.
To look up the password for the Wi-Fi network you’re currently connected to:
- Go to the Network and Sharing Center in the Control Panel.
- Right-click on the Wireless Network icon in the taskbar.
- Select ‘Open Network and Sharing Center’.
- Choose the name of your current Wi-Fi connection.
- Click “Wireless Properties” in the Wi-Fi Status window that appears.
Click the “Security” tab and activate “Show characters” to view the password.
Get in touch
The Busy Customer Services team can be contacted on our 24/7 toll-free line 0800 300 800, our Service Centres in Accra & Tema, Livechat at www.busy.com.gh and on social media. For further details, visit the Customer Services page on www.busy.com.gh
The Customer Services team are available 24/7 on the 0800 300 800 Freephone number. Customers can also use MyBusy to manage their account or visit www.busy.com.gh where detailed information is available about Busy’s products and services