FAQ

Browse our list of Frequently Asked Questions (FAQs) for a quick answer to your questions.





Sector Storm Prices


Bundle

Price

Validity

250mb

GH¢7

7 Days

500mb

GH¢12

30 Days

1GB

GH¢15

30 Days

1.5GB

GH¢20

30 Days

2GB

GH¢25

30 Days

5GB

GH¢35

30 Days

10GB

GH¢65

30 Days

12GB

GH¢75

30 Days

25GB

GH¢140

30 Days

50GB

GH¢250

30 Days

100GB

GH¢399

30 Days

 



About Sector Storm


For a limited time, we are offering customers who join the Busy network heavily discounted prices for bundles purchased.

The discount varies. However, if you take the 5GB bundle for example, you will be paying Ghs35 instead of the usual Ghc65.

Yes, it is, provided you buy a sim card, MiFi, router or handset from a specified location.

Just follow us on Facebook, Twitter or Instagram for updates. You can also call our contact centre on 0800 300 800 or send them a WhatsApp message on 0243 500 584. Alternatively you can contact Melody Vanderpuye-Orgle on 050 1555 280.

You just need to buy a sim card for GHs20 or a MiFi for GHs149 or a Router for GHs240 or any of our range of 4G dual SIM smartphones and tablets. All these come with pre-loaded data.

Yes, you will still benefit from other special offers such as the 50% bonus on 5GB, 10GB and YouTube bundles.

You will still be able to purchase subsequent bundles at that discounted price provided the promo is still running.

You have up to the end of September 15th  2017 to join this offer.



Sim Only In-Store Offer


It is the sale of Busy’s great services on a SIM Card limited to Busy shops and kiosks available for a week.

It is the sale of Busy’s great services on a SIM Card limited to Busy shops and kiosks available for a week.

No, this offer is open to the general public. You only need a valid national ID.

The 1GB is only valid for 30 days and cannot be rolled over.

Yes,  You get a 1GB bonus on 1GB and above reload. And it cannot be rolled over.

No, the 1GB bonus can only be used for social media. The social media platforms referred to are Facebook, YouTube,  Twitter and Instagram

Yes, you get to enjoy free Whatsapp for 3o days every time you top- up 1GB and above

The 1GB  bonus is valid for 30 days.

Yes, you can buy  any bundle add-on provided you have an initial core bundle of corresponding size

This offer is limited. Sales end on the 9/8/2017!



Busy Lifetime Offer


It’s an offer that sells MiFi @ GHC 149 with an initial 2GB and a 50% bonus on every 5GB and above reload for life.

This offer is available anywhere Busy products are sold. You can also get this offer by ordering online from our website.

No. this offer is open to the entire public. You just need a valid national ID to register when you purchase the offer.

The 2GB is valid for 30 days and cannot be rolled over.

Yes, you do. You get 50% bonus on every 5GB and above reload. The bonus cannot however enjoy the rollover.

The 50% bonus is valid for 15 days.

Yes, you can buy any bundle add-on provided you have an initial core bundle of same corresponding size.



Data Bundles, Add-ons & Rollover


Use the My Busy App or Portal to check your balance by simply logging in. Your data and airtime balance will reflect on the first page once you’ve logged on.

 

Or you can top up by dialling *132# selecting yes, then select ‘Check Balance’. It’s that easy.

All bundles expire 30 days after the time and day of purchase. However, add-ons last for the duration of the core bundle.

 

Any rollover can only be renewed if the user purchases the same amount or more of the data that was left in the previous month.

 

Monthly bundles are valid 30 days after purchase

(From 500MB to 100GB)

 

Weekly bundles are valid for 7 days after purchase

(250MB only)

 

Rollover can only be renewed if the user purchases the same amount or more of the data that was left in the previous week

 

To check your bundle balance expiry:

 

  • Access the self-help portal
  • Select products and services
  • View usage
  • Select normal bundles to view your regular bundle balance and expiration
  • Select promotional bundles to view your promotional bundle balance and expiration

Busy data add-ons are discounted bundles designed to give you extra value. With every Busy bundle, you buy, you get to buy a corresponding top-up bundle at a discounted price.

  • You can only buy the add-on bundle within the validity period of your initial bundle
  • You can either buy a regular data bundle and as add- on or lifestyle bundle as an add- on

 

For an existing customer you can only buy a core data bundle greater than your total data balance except data Add-ons

A new customer can buy any of our 9 bundles they prefer.

Yes, you can purchase any bundle of your choice either higher or lower than your previous exhausted bundle. This is for both existing and old customers

You need to have purchased a initial Busy core bundle.

Your add-on bundle assumes the validity of your initial Busy bundle

The Busy lifestyle Add-ons are data bundles designed to fit customer’s social media lifestyle. You can purchase this add-on which is dedicated to Social Media and YouTube only if you have purchased a core bundle



Busy Web Self Service


The Busy Web Self Service is an easy and convenient mobile service that allows you to top-up your account, buy a Busy bundle and check your balance on your mobile handset

Simply dial *718*44# to access the self-service.

The Busy Web Self Service is accessible on all networks in Ghana. All you need to do is to dial *718*44# on your mobile handset or phone.

Access to the Busy self-service is FREE and you can access it 24/7

You can top up your account, buy a Busy bundle or check your account with the Busy Self Service. All you need to do is to dial *718*44#.

  • Dial *718*44#
  • Select the top-up your Busy account
  • Enter your Busy Data number and then follow the prompts.
  • Dial *718*44#
  • Select the check balance option
  • Enter your Busy Data number and then follow the prompts
  • Dial *718*44#
  • Select the Buy a Busy data bundle option
  • Enter your BUSY data number
  • Select your preferred Busy bundle and then follow the prompts

Log into the My Busy App Via the online portal or app from the app store.

 

  • From your Home screen open the menu and select Top Up
  • Then simply enter the top up amount
  • FIll in your card details and select Top Up
  • Your top up amount should reflect immediately. Easy!

The Busy self-service option allows you to perform basic account management functions like top-up, check balance or bundle data purchase without internet access. This means, you do not need to log in to My Busy app to access service. However, with My Busy4G mobile app, allows you to do more. For instance, with My Busy app, beyond topping up, checking balance or bundling data, you can share and transfer data, check usage history, recharge history and many more.



Devices


To use Busy’s 4G service, customers will need to have a Busy SIM card installed in their 4G device. 4G devices supplied by Busy include an installed SIM card.

The Busy SIM card should remain in the same device that it was purchased with. Other devices may not be compatible with Busy 4G network. We cannot guarantee that any other device will work on the Busy network and recommend that you only use Busy 4G data devices.

Not all devices are designed to operate on the frequency spectrum band used by Busy. Other devices may not be compatible with Busy 4G network and we cannot guarantee that non-Busy devices will work on the Busy network. We recommend that you only use Busy 4G data devices on our network.

Our full range of data devices and latest pricing are available on the product page of our website.

Our data devices come with 3month warranty.  The warranty is void if the device has been tampered with in any way or is defective due to misuse by the customer.

 

If you have a faulty device that is still within the warranty period, the device should be taken to a Busy store or retail outlet. Busy will only be able to honour the warranty if there is no visible or water damage to the device. Original receipt of purchase must also be presented when the faulty device is taken to the store.

Yes, you can connect your Wi-Fi-enabled tablet using a Busy MiFi or indoor router device

You will only be able to access the internet with a 3G handset when using the WiFi functionality to connect to a Busy device. Customers will not be able to access Busy’s 4G services using non-compatible 4G handsets or devices.

Your Mobile Data Number is included in the Welcome email that we sent to you when you first joined Busy. This number is also on the MyBusy card that was included in your original device box. Alternatively, if you know your MyBusy log-in username and password, the Mobile Data Number is displayed on the overview page. You can also contact our customer services team on 0800 300 800

 

Your choice of device is dependent on a number of factors including the number of end-user devices that will be connected to the internet using the data device and whether mobility is required. The MiFi is ideal where up to 14 end user devices will be connected to the internet and mobility is required. For up to 32 users and where mobility is not required, the Indoor router would be more appropriate.

To change the network name (SSID) and/or Password, type address 192.168.1.1 into the web browser. The default access password is admin. Once logged in, you will be able to change the Wi-Fi network name and password

 

As the 4G network is based on radio technology, you will get the best data service on your 4G device when the device is outdoor or close to a window. We recommend that you move your device to different locations to identify the optimal position for best service. Also, avoid placing your device within 3 feet of any cordless phones, microwaves or wireless routers to avoid any frequency interference.

You can connect up to 14 WiFi enabled end-user devices and 1USB tethering device to the MiFi at the same time.

You can connect up to 32 WiFi enabled end-user devices and 1USB tethering device to the WiFi at the same time.



Joining


Our MiFi and Indoor router are ready to use without installation. Our sales executive will activate your device in-store and it will be ready to use. Therefore, you will not need a technician to visit your premises unless you are purchasing an outdoor router.

Your Busy device will be activated in-store and will automatically connect to the 4G network when you first switch it on inside the coverage area.

You can have multiple subscriptions within each customer account. If you already have a Busy 4G subscription, you can add new subscriptions to your customer account at any Busy store or by calling our customer services team.

Your Busy Sim will be registered at the time of purchase.  This will take a few minutes and you will need to have a valid form of ID

There is no charge to register a SIM.  Our devices come with a SIM card.

Registration will be done at the time of purchase. Your new SIM card will be ready to use after this.

Busy has a regulatory requirement from the National Communications Authority (NCA) to undertake SIM registration on all new accounts

As stipulated by the National Communications Authority (NCA), Busy needs to see EITHER of the following in original form for SIM registration: Passport size photograph, Valid Passport, Valid Employee ID, Student ID from an accredited educational institution, Voter’s card or a Valid Driver’s license. In addition, a Certificate of Incorporation is required for Business registration. A copy of the Passport is mandatory for all Foreign nationals.

Busy has many stores and retailers across Accra and Tema. Please find your nearest store.

Busy Services are available to Consumers and Businesses.

Busy is the newest 4G network in Ghana for Consumers and Businesses from Kasoa to Pram Pram. Our service is fast and reliable. We promise our customers simple, innovative and affordable prices and exceptional customer experience.

Information about Busy and our services is available on our website busy.com.gh. In addition, you can contact us using any of the details on the contacts page of the website.

Details of our store locations and opening times are available on our website under “find a store“.



Managing My Account


To reset your password/username, please visit MyBusy and request for a new username/password to be sent to the email address that you registered when you first activated your service. Alternatively you can call the customer services team on 0800 300 800 (toll free). You will need your Account number which can be found on your MyBusy card.

All customers can check their account balance by logging in to www.busy.com.gh/MyBusy.

Customers can check their account details by logging in to www.busy.com.gh/MyBusy. Account details are also included on the Welcome email and the MyBusy card that was provided to you when you first joined Busy

The recipient will receive a text message with information on the amount of credit and the account number of the person that sent the credit

Customers can view their usage history by logging into www.busy.com.gh/MyBusy

Customers can top-up their account using debit/credit cards, Mobile Money, recharge voucher or electronic topup. Further details on how to top-up are on the Top-up page of the website

Yes, you will be informed when you have reached 70%, 90% and 100% of your data bundle

Yes, you will be informed when your account is about to run out of credit.

Yes, customers that have purchased monthly bundles will be informed in advance of the bundle expiry and when the bundle expires.

Prepaid customers will not receive a bill/invoice. Post-paid customers will only receive an electronic invoice which can be printed. Post-paid customers wising to receive a printed invoice may be charged for this service.

MyBusy is an online tool for all Busy customers to manage their account. You can view your account balance, usage, transaction history and lots more. All Busy customers have been given access to MyBusy. If you have forgotten your username/password, visit MyBusy and request for a reminder to be sent to you.



Network & Coverage


Busy’s 4G network currently covers Accra and Tema. Please check the coverage map on our website to see which locations are covered by our 4G service.

International roaming on 4G is currently not enabled.

4G stands for the 4th generation of wireless network technology, following 3G, the third generation. 4G is sometimes referred to as LTE which stands for Long Term Evolution, a technology for deliverying high-speed data to mobile devices such as smartphones, tablets and Mobile WiFis.  4G technology is the fastest mobile braodband service available today, providing up to 10x the speeds of 3G networks.

4G is the fastest mobile internet service available today, providing up to 10x the speeds of 3G networks. 4G usually means that data does not buffer and therefore gives users a great experience for data intensive applications such as large file download, high-definition video streaming, video calls, multiplayer online games etc.

Busy 4G is currently available throughout Accra and Tema. New coverage areas across the country will be added in future.

Busy’s 4G network currently covers Accra and Tema. The Busy team are working on expanding the coverage to other parts of the country soon. Please visit our website regularly for updates.

At the current time, our customers will only be able access service whilst within our coverage area.



Post Paid Customers


The credit will be included in your next bill. You can also check any credit by logging into MyBusy.

Customers can view monthly invoices going back up to 3 months.

Prepaid customers will not receive a bill/invoice. Post-paid customers will only receive an electronic invoice which can be printed. Post-paid customers wishing to receive a printed invoice may be charged for this service.

You can use MyBusy to check details of the charges on your bill. If you still have questions about your bill, please contact Busy Customer Services on 0800 300 800

Post-paid bills can be paid either at Busy Retail store or at our bank – Ecobank Ghana.

If you make an overpayment on your bill, your outstanding bill will be cleared and the remaining amount will be credited to your next bill.

The deposit is required to provide a guarantee against any credit risk and failure to pay your bill. The value of the deposit is dependent of your expected level of spend in a month. Visit a Busy shop for more details.

Yes, any customer or business can get a post-paid subscription. However, a deposit will be taken to provide guarantee against any credit risk and the failure to pay your bill.

Post-paid subscriptions can only be activated at a Busy Retail store.

Yes, you can convert your pre-paid account into a post-paid account, but you will need to provide a deposit.

You will receive your deposit if/when you terminate your contract with Busy. Please notify us in writing if you wish to terminate your contract. Any outstanding bill payments will first be paid out of the deposit before the remainder is paid back to the subscriber.



Product Queries


If you are not subscribed to a bundle plan, you may be charged an out-of-bundle rate. Customers can opt-in to be automatically charged out-of-bundle rates to avoid loosing connectivity. The prevailing out-of-bundle rate is published on our website.

Freebies cannot be suspended.

Yes, you can contact us on 0800300800 and suspend your account till you return

Yes you can share credits so long as your partners account is linked to yours.

If you have already registered with Busy, you will simply add your new number to your earlier registration at any Busy store.

Yes, linked accounts also have access to MyBusy. Whilst the main account can see linked accounts, linked accounts are unable to see details of the main account.

There are no limits to the number of accounts linked to a main account.

A linked account is an additional customer account that can be managed under a “Parent” account. Linked accounts can share data/wallet balance. This can be useful for a family account or business account that is usually managed by a single person.

The freebies are truly free. The extra amount paid is a contribution towards the additional data received as part of the data device.

There are three main reasons to choose. Busy has the best 4G coverage. Busy is offering flexible and innovative tariffs; Our data devices are the most affordable. We deliver excellent customer experience.

Our rate per MB is published on our website and this can only apply when you opt for the Auto out of bundle feature. This means that as long as you have funds within your Busy account, the data will be charged per MB.

A MiFi is a mobile wireless device that can serve up to 14 devices within a 100meter range baring any obstacles. The MiFi can last up to 8 hours on battery. A Router is a wireless device that needs to be plugged into an AC power source. It can support up to 32 devices within a home or an office.

You have up to 72hours to select your freebie from the day you purchase your qualifying bundle of 5GB and above. You should go to the manage subscription page of MyBusy to choose the freebie. Once a selection is made and confirmed, it cannot be changed.

Yes, Night and Weekend freebies allows unlimited internet use during the validity period. This includes unlimited YouTube.

Yes, Busy’s 4G LTE network provides faster speeds and lower latency and therefore a superior user experience for watching video, streaming and other downloads.

Busy offers a new experience in voice and data services to individuals and businesses. Visit our website for details

Busy’s 4G network offers theoretical download speeds up to 55mbps. However, actual customer experienced speeds are expected to be between 5mbps and 15mbps. We have “capped” the speeds that customers can receive to enable them manage their data usage as high speeds means that data bundles will be depleted faster. The “capped” speed still provides great service to customers for most of their data usage including data downloads and streaming. Customers who require faster speeds should contact Busy Customer Services team on 0800 300 800.

Busy allows customers to rollover unused bundles. Rollover is limited to certain bundles only and certain conditions apply in order to enable rollover of unused bundles. Please see the terms and conditions on our website for details.

Validity of each data bundle is published on the Busy website alongside each bundle.

Unless you have opted into using out-of-bundle data and you have credit in your account for using out-of-bundle data, your service will be interrupted when you run out of data in your bundle.

If you are out of data or you bundle expires, you will be re-directed to the Busy website where you can buy a new data bundle.

You can use the data calculator on the Busy website to estimate you expected data usage and the right data bundle for your data use. Please note that the calculator only provides an estimate and should not be taken as the precise measure of data usage.

Busy is committed to providing you with fast and reliable 4G Internet service. That’s why we have taken steps to implement a fair use policy designed to reduce the speeds of a few users who are responsible for generating large volumes of traffic on the network which greatly impacts the service we offer to other paying customers. See further details on Terms and Conditions page of our website.

If you have not purchased a bundle plan, you may be charged an out-of-bundle rate. Customers can opt-in to be automatically charged out-of-bundle rates to avoid loosing connectivity. The out-of-bundle rate is published on our website.

If you have not purchased a bundle plan, you may be charged an out-of-bundle rate. Customers can opt-in to be automatically charged out-of-bundle rates to avoid loosing connectivity. The out-of-bundle rate is published on our website.

Customers can opt in/out of being charged out-of-bundle rates by changing their subscription profile in MyBusy.

Auto-renewal enables customers to automatically renew the last purchased bundle as long as they have sufficient funds within their acoount. Customers can opt in/out of auto-renewal by changing their subscription profile in MyBusy.



Useful Tips & Hints


As the 4G network is based on radio technology, you will get the best data service on your 4G device where the device is outdoor or close to a window. We recommend that you move your device to different locations to identify the optimal position for best service. We also recommend that you use a Busy 4G LTE device to get the best service. We cannot guarantee that other devices will be compatible with our network.

We recommend that customers use the Busy 4G network for getting the best quality on video calls. This will require connecting to the network using a 4G data device (USB dongle, Mi-Fi or Indoor router) and connecting your laptop or mobile phone using Wi-Fi.

To avoid interruption to your data session, you are advised to purchase another bundle before the existing bundle expired. Alternatively, you can opt to use data at the out-of-bundle rate. However, you must have sufficient credit in your account to use out-of-bundle data.

Oftentimes, your end-user device may still be transmitting data when in idle mode. Some of the services that will use data include:

  • Web Pages Advertisements.
  • Web Page Content Types (Flash Website, Video Sites, Automatic Content streaming etc.).
  • Phone Apps auto update – You Own Phone.
  • Phone Apps auto update – Shared Internet with friends.
  • Operating System Updates. (Mac / Windows / Linux)
  • Application Updates – Antivirus Updates, New Application Versions, Application Updates
  • Video Streaming Content (240p=low data consumption rate / 1080p = high data consumption rate)
  • Smart TV’s OS + Streaming Engines.
  • Audio Streaming Content.
  • Actual Downloads.
  • Automatic Social Media Apps Content Downloads.
  • Can be checked on the SIM card ie. MSISDN.
  • Can be found from the user’s email from the day of activation.
  • Can also be retrieved from contacting the customer center. Toll-Free: 0800 300 800

To find your default password Wi-Fi password locate your router or dongle. You should see a sticker somewhere that lists both the “SSID”–the wireless network name–and the password. If you haven’t changed the default password yet, you can use that password to connect to the device. If you don’t see a default password on it, try looking at the documentation it came with for more information.

To look up the password for the Wi-Fi network you’re currently connected to:

  • Go to the Network and Sharing Center in the Control Panel.
  • Right-click on the Wireless Network icon in the taskbar.
  • Select ‘Open Network and Sharing Center’.
  • Choose the name of your current Wi-Fi connection.
  • Click “Wireless Properties” in the Wi-Fi Status window that appears.

Click the “Security” tab and activate “Show characters” to view the password.



Get in touch


The Busy Customer Services team can be contacted on our 24/7 toll-free line 0800 300 800, our Service Centres in Accra & Tema, Livechat at www.busy.com.gh and on social media. For further details, visit the Customer Services page on www.busy.com.gh

The Customer Services team are available 24/7 on the 0800 300 800 Freephone number. Customers can also use MyBusy to manage their account or visit www.busy.com.gh where detailed information is available about Busy’s products and services

Contact us on our toll free number 0800 300 800, by Email, on Facebook, Twitter, WhatsApp or Livechat. See our website for further details.